GuideMi

Bureaucracy service concept

Making Italian
bureaucracy easier
for foreign newcomers

Context

Milan is an international
and multicultural city

266 862

Foreign population (2017)

Loneliness and isolation

Difficulties to fit into the Milanese society for working and generate networks

Bureaucracy

Difficulties to handle the italian bureaucracy

Archetypes

Newcomers

Experienced

Families that moved to Milan because of study or work

Foreigners or italians that know how to handle the italian bureaucracy

Tasks

• Find guidance
• Find support
• Get documents

Gains

• Legalisation
• Local contacts

Pains

• Language barrier
• Complicated procedures
• No support

Tasks

• Help people
• Share experiences

Gains

• Provide value
• New stories and contacts

Pains

• Loneliness
• Lack of job

Value proposition

GUIDE.MI helps foreigners to pass through the Italian bureaucratic processes by offering centralized information and consultations with experienced expats and locals

Service flow

Applying for Permit of stay

Service highlights

Centralized information

GUIDE.MI provides a centralized and complete description of steps and documentation needed for newcomers to establish and access to different public services in Italy

Personal verification

Verifying the identity of the users by Image processing of the ID and the Visa. Identifying languages and bureaucracy procedures.

Consultation

Friendly close-up guidance through the chat with person matched by language and specific procedure

Document validation

Real time document validation inside the chat powered by Intelligent image processing and Blockchain

Rewards

Experienced users get points every time they provide consultation to a newcomers. These points could be exchanged in private and public services:
• Entertainment activities
• Welfare benefits

Service system map

Guide.Mi, powered by Blockchain, could be a disruptive win-win solution for users, international corporations and, mainly, for the public sector, which can benefit from it, changing the model of the Italian bureaucratic system.